Terms and Conditions

We will take every care of your pet while we are working and grooming. We use the latest washing equipment and have carefully selected all our grooming and washing products from leading trade suppliers who specialise in offering professional grooming products. After every completed washing session we will discuss the outcome with you to ensure that our service meets the needs of your pet.

Our Staff have all been picked because of their love of animals and their desire to work with them full time. They have all had extensive practical and theoretical training and have demonstrated their efficiency and skill in dealing with both pets and owners. At all times they have the right to refuse to work with difficult dogs with behaviour problems, but will do everything within their knowledge to help your pets enjoy the process of being washed and groomed the Dial-a-Dog-Wash way.

Customers are welcome to enter the van if they wish to do so. However, we hold no responsibility for any accidents that might occur whilst you are in the van. Please note that you may also get covered in hair and/or wet.however they do so at their own risk. DADW will not be held responsible for any accidents that may occur.

At all times we have full Public Liability Insurance in the event of damage, accident or loss to your pet or our staff. Please ask the owners for more details if necessary.

At all times we have the right to refuse to work with animals with a history of aggression or illness or handling problems. We will always discuss our reasons with you but our groomer's decision is final and given with our full authority.

Missed appointments will incur a fee of 50% of the standard grooming charge. This also applies to cancellations with less than 24 hours notice given.